Gillette McDonald's Employs People in California
Laramie, Wy – The owner of a McDonald's in Gillette is trying something new to deal with a worker shortage.
The owner uses a call center in Santa Maria, California, to take orders at his drive-through in Gillette. The center takes the place of a task that used to require six employees a day.
The Gillette McDonald's is one of several dozen that are now using call centers.
The owner says some of his employees had difficulty adjusting to the concept, but they soon found that it made their jobs much easier.
He says the system is faster than relying on people in his restaurant.
The call center's average time to respond to a customer waiting to order is less than five seconds. That's compared to up to 30 seconds previously.